Service
Bergan Marine Systems engineers and technicians are ready to assist, no matter when or where the seas may take you.
We earn the trust and loyalty of our customers by providing exceptional, extended service after the sale.
Between navigating increasing regulatory requirements, fluctuating fuel prices, and a challenging business course, managing your cargo safety equipment shouldn’t be another complex business task to manage.
At Bergan Marine Systems, we value close and lasting relationships with our customers. We strive to earn your trust and loyalty by not only providing long-term, dependable products, but providing assistance when needed.
With our 24/7 service, our experienced field service technicians will be there, no matter where the waters take you.
Worldwide Support
Remote Support
When you have a pressing need that simply cannot wait, we provide remote support on specific products and systems.
Our proprietary Bergan Guard Level® Remote Data Acquisition system allows level, volume, pressure, temperature, and alarm activation data to be collected by the Cargo Management System Plus and our Bergan Connect software. With your data at our fingertips, our Field Service Technicians can effectively solve problems and walk you through the solutions.
As technology changes, this service will continue to evolve. However, our commitment to developing personal relationships with our customers will remain our highest priority.
Customer Training
Post commission, Bergan Marine Systems works on a contract basis with end users to provide extensive, ongoing training for all products and system sales.
We understand it is critically important that owners and operators understand how our specialized equipment works. We provide face-to-face training for our software, alarms, and more upon first load of cargo.
Our training programs are highly customized to fit your vessel’s unique configuration. Following an assessment of your vessel’s equipment and understanding your specific needs, we work with you to design a training program that keeps your vessel on course and on budget.
Extended Services
Preventative Maintenance Plans
Marine industry customers understand that their success and profitability is ensured by the consistent performance of highly specialized products, such as those offered by Bergan Marine Systems.
Any vessel that experiences downtime can be costly to our end users as well as the customers they serve. An effective Preventative Maintenance Program will provide the support you demand and the peace of mind you desire.
- Free vessel inspection.
- Identify potential issues proactively.
- Reduced rates for additional inspection and support requests.
- Annual discounts on parts and services.
Aftermarket Parts & Services
To ensure that our customers experience full use of our quality equipment, we have put systems in place to ensure the availability of our aftermarket parts along with speedy, 24/7 service and support.
In addition to our home base in Pensacola, we have satellite offices in Houston and San Diego, staffed with the industry’s most highly trained and experienced technicians. We deliver spare parts and service technicians in days or weeks instead of months or years.
We warranty all of our equipment, and can even negotiate a custom warranty at the time of sale that extends beyond the standard 12 months from delivery of equipment. For equipment defects that appear within one year of purchase, we will replace those defective parts free of charge.
Installation & Commissioning
Bergan Marine Systems’ Field Service Technicians are often relied upon for both the installation of parts and commissioning of new vessels.
Often, custom systems that include our industry-leading products are installed by shipyard engineers. In these cases, we are sometimes called upon for general installation assistance and support. Our customers can rely on our professional technicians around the clock to ensure that they receive the service that they need, exactly when they need it.
When it comes to the commissioning of new vessels, shipyard and vessel owners can always expect the involvement of Bergan Marine Systems Field Services Technicians. One or more members of our team will be on-site as required to thoroughly test all installed equipment and ensure expected performance before your vessel sails away, ready to serve.
