Operate under the highest safety levels while reducing future
replacement and support costs.
Exceptional service, even after the sale.
We earn the trust and loyalty of our customers by producing dependable products and providing exceptional service after the sale.
Even after departure from our dock, we stand by our work and honor the investment you have made in our products–wherever the seas may take you.
Identify Issues Before They Happen
Preventative Maintenance Plans
Marine industry customers understand that their success and profitability is ensured by the consistent performance of highly specialized products like those offered by Bergan Marine Systems. Any vessel that experiences downtime can be costly to our end users as well as the customers they serve. An effective Preventative Maintenance Program will provide the support you demand and the peace of mind you desire.
Our Preventative Maintenance Program requires a nominal enrollment fee equal to one visit by one of our expert Field Service Technicians.
Here’s what you’ll get:
Free vessel inspection
Identify potential issues proactively
Reduced rate for additional inspection and support requests
Annual discounts on parts and service
After-Market Parts & Service
To ensure that our customers experience full use of our quality equipment, we have put systems in place to ensure the availability of after-market parts along with speedy, 24/7 service and support. In addition to our home base in Pensacola, we have satellite offices in Houston, New Orleans, San Diego, and Seattle staffed with the industry’s most highly trained and experienced technicians. The strategic positioning of our personnel allows us to provide spare parts and service solutions in days or weeks instead of months or years.
Of course, we warranty all of our equipment, and can even negotiate a custom warranty at the time of sale that extends beyond the standard 12 months from delivery of equipment. For equipment defects that appear within one year of purchase, we will replace the defective parts free of charge.
On-site Help from Expert Technicians
Installation & Commissioning
While aftermarket/spare parts and service represent a large part of our business, Bergan Marine Systems Field Service Technicians are often relied upon for both the installation of parts and commissioning of new vessels.
Often, custom systems that include our industry-leading products are installed by shipyard engineers. In these cases, we are sometimes called upon for general installation assistance and support. When working hard to meet critical deadlines, our customers can rely on our professional technicians around the clock to ensure that they receive the service that they need, exactly when they need it.
When it comes to the commissioning of new vessels, shipyards and vessel owners can always expect the involvement of Bergan Marine Systems Field Service Technicians. One or more members of our team will be on-site as required to thoroughly test all installed equipment and ensure expected performance before your vessel sails away, ready to serve.